TERMS OF SERVICE
1. General Information
These Terms of Service govern the use of the services provided through [WEBSITE NAME].
By submitting a report and completing payment, the customer agrees to these Terms.
2. Service Description
The service is intended to assist pet owners in locating missing pets through online research and monitoring activities.
Following payment, we will conduct online monitoring and search activities for a period of 7 days, including:
monitoring social media platforms,
monitoring online classified advertisement websites,
monitoring animal shelter and rescue organization websites,
reviewing publicly available information related to missing and found pets.
The service is provided remotely and does not include field searches or physical recovery efforts.
3. No Guarantee of Recovery
While we make every reasonable effort to identify useful information, we do not guarantee that a missing pet will be found.
The service consists of research and monitoring activities only. Payment is made for the service provided, not for a guaranteed outcome.
4. Payments
Payment must be completed before the service begins.
Search and monitoring activities will commence after successful payment confirmation.
5. Customer Information
Customers are responsible for providing accurate and complete information regarding the missing pet.
Incomplete or inaccurate information may reduce the effectiveness of the service.
6. Public Information
Personal information submitted by customers will not be published on the website.
Photos of the missing pet provided through the submission form may be displayed publicly as part of the search and awareness process.
7. Limitation of Liability
We are not responsible for:
failure to locate a missing pet,
actions or omissions of third parties,
inaccurate information published by third-party websites,
delays caused by external platforms, organizations, or individuals.
Our liability is limited to the value of the purchased service.
8. Refund Policy
Due to the nature of the service, work begins shortly after payment is received.
Once search activities have started, refunds are generally not available.
Requests for refunds before work has commenced may be considered on a case-by-case basis.
9. Contact
For any questions regarding the service, please use the contact information available on the website.